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    Payment Policy

    Andrew By Andrew Stevens Usually delivers products to United States. Your payment information is totally safe and secure. We do not keep your payment information. We do not share payment information with others. You can pay with full confidence.

    Our accepted payment options:

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    Pay with full confidence.

    For any kind of information please contact:

    Phone: +1 917-362-4106

    Email: info@andrewstevensny.com

    Address: 17800 Atlantic Blvd Suite #205, Sunny Isles Beach, FL 33160, United States

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    Dear customers, we offer a 15  days return policy. Unfortunately, we will not be able to accept the return if 15 days have passed since your purchase.

    Our number one goal is customer satisfaction. Each Andrew By Andrew Stevens item is carefully inspected before it is shipped. If you receive your merchandise and decide to return or exchange it for any reason, please contact us immediately after your package arrives.  

    What is the Condition of the Return Policy?

    • Items must be original with packages, accessories, and boxes.
    • Products must be unworn, and unused with labels for return.
    • We do not accept used items. Items must be brand new.

    What is the order Cancellation Policy?

    You need to contact us within 24 hours from the date you disposed of it. Otherwise, we are unable to cancel the order.

    What's the process for returning?

    Initially, when you got the incorrect products, faulty products, or broken products. Please send an email to info@andrewstevensny.com. We will contact you as soon as possible. For any kind of support, you can call us directly at +1 917-362-4106

    What is the restocking fee?

    No restocking fee

    How much will customers pay for return shipping?

    There is no cost for Return Shipping. 

    What should I do, When my items are missing? 

    Do not be afraid of it. Please contact our support or send us an email about your missing products at info@andrewstevensny.com. We will contact you as soon as possible. 

    REFUND POLICY

    Once we've received and inspected your return, we'll send you an email to let you know whether or not the refund was approved. If accepted, a refund will be made automatically using your original payment method. Please keep in mind that your bank or credit card provider may need additional time to process and post the refund.

    We are available for your 24/7 support.

    For any kind of information please contact:

    Phone: +1 917-362-4106

    Email: info@andrewstevensny.com

    Address: 17800 Atlantic Blvd Suite #205, Sunny Isles Beach, FL 33160, United States

    Website: https://www.andrew-andrewstevens.com/

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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